The major aim in the Way to the hairdresser's service industry is the merger and the lasting symbiosis of professional competence, personal and social competence and high motivation of the chief and team. The advice has to win more and more important, it must be an integral part of the service. There are still unhappy about 80 percent of German hairdresser customers with the advice. Servicebrimborium without competent consulting service is no good!
's approach Gress hairdressers is written in the program "18 points for optimum customer service." This guide is not only the actual services. We define it, our wishful thinking. He is the To Do list, the team to continuously Further work will continue. Without this guide, we lose sight of our goal and that would be very bad.
New systems of any kind are often introduced with much vehemence and passion in service. It then runs a two, three weeks great, maybe even months of time over a period of time. At some point it then falls asleep again, vanishes, and was not a breeze in the operating climate of the past few years. When one or the other seminar you can hear it: "Oh yes! Man, we've had that already ", but unfortunately fell asleep and was forgotten. Out of sight, out of mind!
So it is with most systems, not from the Companies themselves grow. Purchased or contributed, standardized and systematized peg is well meaning, but usually does not fit the individual business plan. Itself is to make better choices, but also the much more expensive. Service availability can not be bought and grafted. Service lived must be written and trained. Of course this costs a lot of time. Many ideas parked for a long time or even still on hold. It is usually lack of time and leisure to the work at the desk to address at last. The chunk must be analyzed, the reaction can be defined and written down. The sheer complexity of many tasks, to implement the will shrink dramatically. We were able to Experience in recent years with ourselves observed often enough. But if one cares and the cycle will be broken, you have to do is just to work. What writes that remains!
The most important in the successful implementation of systems is the ease of distribution to all employees. You must be able to find it, and they must be inspired. This is the one by the involvement of all team members in the development process of systems, programs and regulations. The modules must be small enough to be logical and understandable, thereby allowing the sense and the objective can be anchored. Automate the training of their finished programs and systems. Enter the responsibility for one or more eligible employees. You as the boss does not do everything alone. Delegate! Your employees need a challenge.
Here is the greeting of a guest to serve as an example. An ex-running with incredible explosive force. For regular customers is not an issue for new customers satisfaction vagina. A guest enters the room. What to do? The need to know every one of your own? Nope! Young people must just be the shown. Welcome to shake hands, introduce yourself to the guest cloakroom off, leading to the guest room, boring chair, wait until the guest is sitting, to drink and reading material, supplying the guest to get up, wardrobe, Date underline bring docket to the guest and inform the stylist. This sequence is in our system a separate module. The sitting must be such that no one has to think about it. Standards is the goal of creating!
The other modules and standards show the new team members on how we think of the service. They deal with the removal of the empty cups and glasses, the general binding strength of the latte with the milk up to the expiration of a full consultation. Nothing in our operation is so important that we do not believe in words and make them standards.
Pippifax? No result! Clearly this is a strange feeling when you tell people exactly as a banal act as the preparation of a milk coffee must be performed accurately. Whether that has to be real? At the latest during the course, you realize very quickly: Yes, it must! Because of banal and would lead to sticky.
service must come from the heart and reflect the existence of the operation. This is the way to a happy guest.
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